Lens Consultant(Non-sales) - Optometrist

Recruit Express Pte Ltd| Date Posted: 25-Dec-2020
EA Licence No: 99C4599|EA Personal Registration No: R1333338
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Job Nature:
Position Level:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

The Customer Relations Specialist (Lens Consultant) represents the brand as one of the first point of contact with our customers. This role is responsible in providing Best-in-Class service to our customers possessing excellent customer service professionalism, communication and inter-personal skills.

Your Role

  • Provide customers with professional advice on product, service related quiries, complaints and feedbacks
  • Work closely with the commercial team as a Lens expert providing advise to eye care practitioners and internal colleagues
  • Provide advise or recommendation to customers (Eye Care Professionals (ECP) or end-consumers) regarding products or services enquiries via phone, whatsapp or email, Facebook messenger and/or other communication channels
  • Provide troubleshooting support over the phone or occasionally on-site support
  • Handle incoming calls or inquiries from prospective or existing customers
  • Resolve customer and/or consumers’ queries or complaints via phone, email or any other platforms
  • Support order entry that are placed via phone, whatsapp or email
  • Assist customer in checking of job status and update / follow-up accordingly
  • Support on administrative tasks required for campaigns

Key Qualifications

  • Minimum Diploma in Optometry 
  • Min 2 to 3 years of optical retail / clinical experience 

Office Hours 

Salary range: $2.8K to $4K 


Interested candidates, please forward your resume to [Click Here to Email Your Resume] 

Consultant: Huang Jingsheng Kevyn (R1333338) 

Recruit Express Pte Ltd (99C4599)

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Recruit Express Pte Ltd