Lead/ Senior Lead (Systems Support), Information Technology

Economic Development Board | Date Posted: 20-Sep-2018
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Job Nature:
Position Level:
Bachelor's / Honours, Masters / PhD

Job Description


The Information Technology Division creates, implements, and supports IT solutions for EDB and provides IT services and support to EDB users.

As a Lead/ Senior Lead, your key responsibilities include:

  • Evaluating and understanding business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Leading ongoing reviews of business processes and developing optimization strategies
  • Performing requirements analysis
  • Ensuring solutions meet business needs and requirements
  • Coordinate or perform user acceptance testing
  • Managing projects, developing project plans, and monitoring performance
  • Updating, implementing and maintaining procedures
  • Prioritizing initiatives based on business needs and requirements
  • Monitoring deliverables and ensuring timely completion of projects
  • Provide training to user on system usage
  • Contribute to team effort by accomplishing tasks as needed


To meet the challenges of this role, you must have/be:

  • A bachelor’s degree in business or IT related field, at least 2 or 3 years work experience in business analysis or a related field; or a diploma in business or IT related field, at least 3 to 5 years work experience in business analysis or related field
  • Experience with enterprise application/system support and application development
  • Experience and focused on providing good customer experience
  • Good analytical and conceptual thinking, and problem solving skills
  • Ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Experience in creating detailed reports and giving presentations
  • Competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook
  • Singaporean
Company Overview
Economic Development Board