Manpower Singapore

L2 Support Engineer (Informatica & PL/SQL)

Manpower Singapore| Date Posted: 28-Nov-2020
EA Licence No: 02C3423
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Job Nature:
Contract

Job Description



Job Description:
  • Well versed with ITIL Concepts - Incident, Problem, Change and Release Management, Knowledge management
  • Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client's incident management process
  • Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client's incident management process
  • Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution.
  • Provide trend analysis and root cause analysis on recurring incidents and defects
  • Review and plan continuous improvements to ensure smooth running of the applications
  • Manage application jobs, and provide instructions to Level 1 Application Operations team for jobs recovery/execution
  • Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.)
  • Build and update knowledge base from incident and problem tickets
  • Must comply with client's standards such as the System Development Life Cycle (SDLC), IT security policies, best practices, procedures & guidelines

    Job Requirement:
  • At least 3 years of relevant production support and/or development experience for Informatica technologies within banking domain
  • Degree in IT or any related discipline
  • Excellent in Oracle PL/SQL coding
  • Experience in working closely with clients providing required services
  • ITIL knowledge would be good to have


Rvin James Murillo Andalan EA License No. 02C3423 Personnel Registration No. R1331697

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Manpower Singapore