L2 Network/IP Telephony Engineer

Aryan Solutions Pte Ltd| Date Posted: 3-Jul-2020
EA Licence No: 13C6405|EA Personal Registration No: R1110177
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Job Nature:
Contract
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

We are looking for a L2 Network/IP Telephony Engineer for an ongoing long term project with a billion dollar Infra SI in Singapore. The role will be a long term contract with Aryan Solutions, Singapore.

 

Job Title: L2 Network/IP Telephony Engineer

Location: Singapore

Salary-SGD 3000 to 4500/Month

 

Job Description

The role is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The MS – Services Engineer (L2) focuses on second line support for incidents and requests with medium to high level of complexity.

 

Key Responsibilities:

  • 5-8 years of relevant managed services experience
  • Diagnosing and troubleshooting experience Cisco technologies, Telephony, LAN, WAN, WiFi
  • Cisco CUCM, CUC, UCCX, Voice Gateways, Cisco Jabber experience is essential
  • Must possess essential and operational knowledge in ticketing tools preferably Service Now
  • Strong client service orientation and passion for achieving or exceeding expectations
  • Good analytical and problem-solving skills
  • Ability to work in a global team environment
  • Excellent written and verbal communication skills
  • 24/7 rotating shift

 

Requirement:

 

  • At least 3 years of network or voice experience with the following Level 2 skillsets:

LAN & Wireless

  • Configure and troubleshoot SWITCH
  • Configure and troubleshoot WLC
  • Configure and troubleshoot ACS
  • Configure and troubleshoot ISE
  • Configure and troubleshoot Wireless AP
  • IOS & FUS upgrade of WLC
  • IOS upgrade of switch & VG

 

Voice

  • Configure and troubleshoot VG
  • CUCM
  • UCCX
  • CUC
  • IP Phone
  • IPT firmware upgrade

 

Certifications required

  • Cisco Certified Network Associate – Collaboration
  • Cisco Certified Network Professional – Collaboration
  • Meraki CMNO / CMNA - Good to have
  • ITIL certification – Good to have

 

Any other additional certifications are a plus. The MS – Services Engineer (L2) is expected to gain certifications relevant to services supported. Certifications carry additional weightage on candidate’s qualification for the role.

Additionally, the following certification will be advantages:

 

Network Certification

  • CCNP – Routing & Switching
  • Cisco ISE 2.0
  • Certified Meraki Networking Associate
  • CCNP – Wireless (Designing Cisco Wireless Enterprise Networks)

 

Voice Certification

  • CCNP Voice
  • CCNA Network
  • CCNP Collaboration
  • CCIE Collaboration

 

Interested, Candidates can share their resume at [Click Here to Email Your Resume] or call at 67087429 for a confidential discussion.

Company Overview
Aryan Solutions Pte Ltd