Snaphunt Pte Ltd

L2 Application Production Support

Snaphunt Pte Ltd| Date Posted: 10-Sep-2020
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Job Nature:
Position Level:
'N' Levels / 'O' Levels, Diploma, Bachelor's / Honours

Job Description

The Offer

  • Excellent opportunity with an organization with a solid track record of success
  • Deliver critical projects to leading brands in banking industry


The Employer


Our client is a consulting company that provides Business Management & Information Systems services to clients in the Financial Services industry. With a talented team armed with in-depth knowledge, the company is confident in tackling any challenges that a volatile and competitive market brings. The company also prides itself in building loyalty and trust with its consultants and partners.


The Job


You will be responsible for:

  • Contribute to IT projects for clients in the banking industry.
  • Performing activities like - monitoring SLAs and prioritization, issue addressal in line with the severity of an incident or escalation, full root cause analysis and troubleshooting.
  • Working on requests, changes and incidents based on clients tickets, using the documentation and procedures put in place in respective business unit.
  • Handling escalation on actions from Production Engineers Level-1, escalating to the Service Manager and collaborating with cross-functional teams.
  • Driving continuous service improvement like providing solutions to reduce repetitive tasks
  • Delivering complex operations and ensuring they are well prepared (involvement on DRP test, WIP etc.)
  • Acting as a global coordinator for main events and reviewing major release roadmaps.
  • Ensuring post checks are documented and the report is shared.


The Profile

  • You have at least 3 years' experience as a production support / infrastructure support / development role.
  • You have solid technical knowledge of Unix, along with experience in scripting and automation.
  • You also have basic knowledge of Windows scripting, active directory etc.
  • You have knowledge of Windows administration - basics and Network fundamentals.
  • You have good understanding of Control-M.
  • Ability to re-run force jobs, sysout capturing, investigating agent available issues, creating job/batch would be a plus.
  • Knowledge of MQ Series, CFT (theoretical/basic), EMC Networker/TSM – Tivoli Storage Manager – Theoretical would be a plus.
  • Basic database knowledge with an ability to query, write commands and automate scripts would be advantageous.
  • You have solid knowledge of ITIL best practices.
  • You have excellent interpersonal & communication skills.
  • You are comfortable working in rotating shifts in order to serve relevant clients.


Ref :98034500  

Company Overview
Snaphunt Pte Ltd