L2/3 Desktop Engineer

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 7-Feb-2020
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Job description :

  • Support newly migrated users on Windows 10 and Office 2016
  • Contribute to Win10 knowledge base and support procedures
  • Capture and Record problem details from help desk customers.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately eto Level 2.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help users

Technical Skills Required:

  • 5 years windows desktop support experience with Knowledge of Windows 7 and Windows 10.
  • Knowledge of computer hardware.
  • A good understanding of various technologies including but not limited to TCPIP, Windows permission and management utilities
  • Working knowledge of a range of diagnostic utilities.
  • Experience in the Financial industry
Company Overview
Jobster Pte Ltd (EA License No: 06C5060)