L1 Network Engineer

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 25-Sep-2020
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Permanent, Contract
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Responsibilities

  • Perform 1st level troubleshooting, resolution on alerts from the Network Monitoring System and resolution of issues escalated from the Support team.
  • Monitor status and health of network equipment, firewall, security and web appliances, and follow up on any alerts
  • Build and maintain an updated FAQ database
  • Upgrade, track, maintenance and patching of software/firmware
  • Inventory management and system versioning tracking
  • Ensure daily web access logs are uploaded to the central log server
  • Track and ensure proper resolution of all cases
  • Ensure anti-virus and anti-spam databases are up to date
  • Monthly Backup of equipment configurations and recovery simulation
  • Log, track and document service requests
  • Monthly Reporting on performance, availability and proxy usage

Requirements:

  • Minimum diploma in IT or equivalent
  • At least 2 years’ experience in network and firewall services, web and email security gateway
Company Overview
Jobster Pte Ltd (EA License No: 06C5060)