Key Account Program Manager (Freight Forwarding)

Thame's Human Resources Pte Ltd| Date Posted: 17-Apr-2019
EA Licence No: 11C5602|EA Personal Registration No: R1217654
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours

Job Description

Job Description

  • Acts as country operation lead (aftersales) for allocated customers
  • Ensures that customer specific KPIs/ service agreements are fulfilled and customer SOP adhered to
  • Provides performance reporting including business review decks
  • Maintains communication with internal/external/third parties to meet customer expectations
  • Provides proactive problem resolution and corrective actions to ensure excellence in service
  • Handles escalation or escalate further, if required
  • Engages with responsible functions to design process improvements as needed
  • Identifies with customer needs, collaborates with appropriate stakeholders
  • Leads customer operational meetings/ business reviews and develops sustainable relationships with key customers

Job Requirements

  • Diploma/ Degree holder with at least 3-5 years of relevant customer program management experience in freight forwarding industry
  • Prior Experience in managing key accounts
  • Knowledgeable in freight forwarding business
  • Strong in Excel
  • Good communication and interpersonal skills
  • Work Location :  East

Selected candidate will be awarded with a competitive compensation package and a rewarding career. Please click "Apply" to submit your application with your full cv and include your current/last drawn salary, expected salary, your availability/notice period, motivation factors for your next career move and a recent passport size photo.


For any enquiries, please write to laypeng(a) (Reg No. R1217654)


We thank you for your interest in this application and regret that only short-listed candidates are notified

Company Overview
Thame's Human Resources Pte Ltd