Key Account Manager (Freight Forwarding/3PL MNC)

Confidential| Date Posted: 29-Oct-2020
EA Licence No: 11C5602|EA Personal Registration No: R1105612
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Job Nature:
Position Level:
Experienced, Manager
Diploma, Bachelor's / Honours

Job Description

Job Description

  • Manages relationship of a defined number of key accounts and prospects (serves as primary contact for the customer; coordinates the account e.g. with regards to Trade Lane involvement)
  • Seeks and prospects for Strategic Customer targets to win new customers
  • Ensures that Key Account activities are aligned with global/regional sector strategy
  • Delivers Portfolio GP and volume growth targets by maintaining a healthy pipeline, good contractual performance and proactive business development
  • Collects relevant customer information for RFI/RFP/RFQ
  • Prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
  • Coordinates with CRM’s on account planning, customer enquiries, business reviews etc.
  • Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues
  • Consults CRMs and Sector Heads on potential solutions and best practice



Qualification & Experience

  • Experienced in Account Management of Freight Forwarding or related international transportation services customers – managing SLA with SOP, Monthly Performance Reviews with customers  
  • Good understanding of manufacturing/engineering sector trends/issues in the global forwarding industry and freight product knowledge and business model
  • Candidates with proven outstanding sales achievements and sales competencies in Freight Sales would be highly preferred (without sector experiences will also be considered)
  • Customer management experience
  • Ability to identify customer needs by gathering information and building long-term relationships
  • Well developed communication and presentation skills
  • Degree/Diploma graduate with at least 3-5 yrs relevant working Experience in MNC environment


Selected candidate will be awarded with a competitive compensation package and a rewarding career. Please click "Apply" to submit your application with your full cv and include your current/last drawn salary, expected salary, your availability/notice period, motivation factors for your next career move and a recent passport size photo.

For any enquiries, please write to meisee(a) (Reg No. R1105612).

We thank you for your interest in this application and regret that only short-listed candidates are notified.