Junior Web Developer

CareerBuilder Singapore | Date Posted: 11-Feb-2019
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Job Nature:
Position Level:
Entry Level, Experienced
Diploma, Bachelor's / Honours

Job Description

Provide a single point of contact for all users to report problems and assist to raise request, pertaining to applications.


•  Provide first level of telephone and technical Application support for troubleshooting.

•  Escalate requests and problems to the appropriate support group for further analysis and resolution.

•  Perform escalation to appropriate leads on complex issues or issues leading to complaints.

•  Closely monitor and track cases logged and perform proper follow-up to users on all outstanding issues.

•  Responsible for closing the cases upon confirmation with users.

•  Construct database queries to generate data-driven content and reports

•  Any other ad hoc assignments as assigned by superior

•  Develop client-side scripts to improve website usability


Job Specifications


•  Diploma in Computer Science, IT or similar fields.

•  Internet-savvy with knowledge of HTML, CSS , PHP and SQL.

•  Highly organized and detail-oriented individual.

•  Good communication and people skills.

•  Able to work independently and multi-task.

•  Meticulous and possess ability to handle users in a professional and timely manner

•  Analytical and has the ability to make recommendations to enhance processes and systems

Company Overview
CareerBuilder Singapore