Manpower Singapore

Java Support Engineer L3

Manpower Singapore| Date Posted: 13-Jun-2021
EA Licence No: 02C3423
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Job Nature:
Position Level:
Bachelor's / Honours

Job Description

Job scope
  • Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client s incident management process
  • Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client s incident management process
  • Perform in depth production incident troubleshooting, fix any production incident and monitor the fixes to ensure correct resolution
  • Provide trend analysis and root cause analysis on recurring incidents and defects
  • Review and plan continuous improvements to ensure smooth running of the applications
  • Manage application jobs, and provide instructions to Level 1 Application Operations team for jobs recovery execution

Job requirement
  • Bachelor's Degree in Computer Science or any related discipline
  • Min 2 years of relevant experience
  • In depth knowledge of Java, MS SQL, Informatica, Oracle PL SQL
  • Well versed with ITIL Concepts Incident, Problem, Change and Release Management, Knowledge management

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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