ITSM Specialist

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 10-Sep-2020
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Position Level:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

•    Administer, Manage and maintain all the system and application configurations in the ITSM platform.
•    Design, customise, enhance and deploy new or additional capabilities and applications of the ITSM Solution.
•    Integrate ITSM with both internal and external tools.
•    Plan and execute upgrades, patch installation and other maintenance activity. Utilize development environments to ensure proper change controls are maintained.
•    Perform capacity planning and performance monitoring to ensure that the infrastructure meets operational needs.
•    Develop system integrations and process automation such as automate daily operational tasks, streamline ITSM processes, improve systems availability/performance and optimize resource capacity
•    Create and review documents with the team on a continual basis to ensure transparency and traceability.
•    Assist in regular governance status review covering SLA reporting, KPIs, incident trends and analysis, major incident analysis, security compliance, improvement initiatives, etc.

•    Good understanding and working knowledge of the ITIL Service management framework. (certification preferred)
•    Experienced in deploying ITSM enterprise solutions using Service Now 
•    Strong understanding of ServiceNow technologies/modules. Should include administering the platform, monitoring performance, deploying applications, building catalogue items/workflows, and configuring integrations 
•    Experienced in data analytics & visualization tools such as Performance Analytics, Tableau, Power BI, Excel.
•    Preferably possess skillsets using Python, JavaScript, RESTful API, JSON, CSS, HTML and XML.
•    Preferably possess experiences in Robotic Process Automation (RPA) tools such as Power Automate, UiPATH
•    Experience with Atlassian JIRA Core and ServiceDesk implementation is an added advantage. 
•    IT delivery with good understanding in Windows and Unix platforms, IBM middleware, Oracle RDBMS, networking and security technology.
•    Strong advocate for automation and demonstrates strong passion, interest and knowledge in automating processes with technology within the team and division. 
•    Ability to work autonomously and set priorities to meet deadline-driven environment. 
•    A team player who thrives and who is keen to influence others with means of new technologies.
•    Self-motivated, hands-on, analytical, meticulous and fast learner with a technical background.
•    Good written and verbal communication skills.

Company Overview
Jobster Pte Ltd (EA License No: 06C5060)