EPS Consultants Pte Ltd

IT User Support

EPS Consultants Pte Ltd| Date Posted: 4-Jan-2020
EA Licence No: 95C5630|EA Personal Registration No: R1872250
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
Qualification:
Diploma

Job Description

Providing user access administration and support, including maintenance of software/hardware license, and maintenance contract renewal

Responsibilities:

  • Assess problem reports raised by company staff into ticketing system
  • Assess email referrals from Helpdesks on non-desktop problem reports
  • Perform access administration as per Account Request Service Requests and Password Reset Service Requests
  • Monthly operational reporting
  • Assist in system testing due to fixes, enhancements, WOG migration, etc
  • Assist in yearly account ID verification exercises
  • Assist in providing and extracting data for audit purposes
  • Any other related tasks as assigned by manager

Requirements:

  • Diploma in IT or relevant fields
  • At least 4 years of experience in helpdesk support
  • Knowledge on IT matters
  • Good communication & written skills

Interested applicants, please send your updated resume in MS WORD format to [Click Here to Email Your Resume] for immediate processing. Do include your availability, last drawn & expected salary. We regret that only shortlisted candidates will be notified. Thank you.
Jia Ling l R1872250

Company Overview
EPS Consultants Pte Ltd