IT Technology Assistant (Training Will Be provided for Freshers)

ITCAN Pte Ltd| Date Posted: 7-Nov-2019
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Job Nature:
Position Level:
Entry Level
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

  • To provide basic support on desktop, computers, laptop on windows.
  • Provide problem escalation to other groups/leaders/principal vendors where required
  • Provide desktop, software troubleshooting
  • Support /upgrade Windows 7/10
  • Conduct installations based on customer’s requirements and company specifications, from site inspections
  • through to final sign-off and acceptance.
  • Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are
  • applied accordingly on-site or remote diagnostic procedures at customer’s sites.
  • Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer
  • satisfaction
  • Manage and maintain daily operations of IT services on the installation, configuration and set-up of all new
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