SYSTEMS ON SILICON MANUFACTURING COMPANY (SSMC)

IT Technician (Helpdesk Support)

SYSTEMS ON SILICON MANUFACTURING COMPANY (SSMC) | Date Posted: 14-Jul-2018
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Responsibilities:

  • Provide Service Desk support for Office and act as back-up for CIM Helpdesk during day shift
  • Provide 1st level support (request, queries and troubleshoot) for supported applications/services
  • Gather all necessary information from user for escalation and crisis communication, and follow up to ensure timely issue closure
  • Provide crisis communication to engineer and manager

Requirements: 

  • Diploma/ Technical Certificate in Information Technology or equivalent
  • 2 or more years of experience in Service Desk system
  • Experience in Semiconductor (wafer) CIM support will be an advantage
  • Good knowledge in Windows, Exchange Email, Lotus applications, Internet applications a must
  • Good working knowledge with Service Desk ticketing system
  • Basic computer knowledge hardware setup, O.S. and application installation
  • Basic knowledge in programming languages such as Java, VB, Visual C++
  • Basic network knowledge
  • Good communication skill
Company Overview
SYSTEMS ON SILICON MANUFACTURING COMPANY (SSMC)
• Founded in 1998, SSMC is a foundry service provider, a joint venture of NXP Semiconductor N.V. (NXP) Taiwan Semiconductor Manufacturing Company. • This wafer fabrication facility produces specialty wafers for connected car, secured connectivity, portable & wearable and the internet of things applications that offer secure • We are expanding into niche markets, - Buoyed by the demand for ICs for Internet of Things, Smart mobile and wearable devices and connected cars, SSMC will stay focus to continue increasing our footprint in the niche markets; and also accelerate our growth rate towards creating greater value in our technologies, manufacturing excellence and customer partnership. - We intend to expand into automotive and high performance mixed signal market (HPMS); and providing solutions for secured connections for a smarter world.