IT System Executive (E-commerce)

Marvable (Pte. Ltd.)| Date Posted: 30-Apr-2021
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Company
Marvable (ergoedge.co) is a fast-growing Direct-to-Consumer start-up that has built a portfolio of workspace furniture brands. They include ErgoTune (ergonomic chair) and AmpDesk (standing desk). Our mission? Help people create workspaces they actually love spending time in. Tens of thousands of consumers and companies alike now rely on our products to help them work better and live healthier. As one of the fastest-growing DTC start-up in Singapore, we’re always on the lookout for the right individuals to help drive our next chapter of growth.

Job Background
Introducing technological change into an organization is important to improve business and such continuous improvements have to be maintained. With tech support storing and managing important data in a secure environment, it will be easily accessible which improves decision making. 

The IT team is the backbone of Marvable and this role will be the go-to person for vast technical knowledge in layman’s terms.  

The Role

  • Provide IT support and setup within the organization
  • Setup, maintenance and monitoring of SaaS systems
  • Evaluate documented resolutions and analyse trends for ways to prevent future problems
  • Record, track and document help desk request problem-solving process including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
  • Access software updates, driver, knowledge bases and frequently asked questions resources on the internet to aid in problem resolution
  • Identify and learn appropriate software and hardware used and supported by Marvable
  • Perform post-resolution follow-ups to help requests
  • Develop documentation and knowledge base articles for end-users
  • Software deployment as required

What we are seeking

  • At least 1-year experience working with E-commerce platforms such as Shopify, Woocommerce etc
  • Experience in Zoho, Microsoft 365, Xero, Orderhive, Carbonate, Zendesk etc.
  • Knowledge in HTML, CSS, Javascript will be advantageous
  • Solid organisational skills including attention to detail and multi-tasking skills
  • Positive attitude and enjoys being in a support function in a fast-paced environment
  • Technology related analytical skills and troubleshooting expertise
  • Experience with project management principles
Company Overview
Marvable (Pte. Ltd.)