IT SUPPORT TECHNOLOGIST

Micron Semiconductor Asia | Date Posted: 11-Sep-2018
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Job Nature:
Permanent
Position Level:
Entry Level
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Req. ID: 123677 

Responsibilities:

  • Install, maintain, operate and support manufacturing computing infrastructure and applications
  • Attend to IT incidents submitted via service ticket, phone and email
  • Proactive monitoring to prevent interruption to IT services
  • Restore IT systems and services based on troubleshooting guides
  • Escalate to next support level for unresolved cases
  • Ensure proper closure of all reported IT incidents
  • Upkeep service efficiency and end-user satisfaction levels
  • Compile IT support and system performance indices
  • Perform service requests based on standard procedures

Requirements:

  • NTC2/ITC/Nitec or Diploma in Engineering, Electronics or Computer Science
  • Able to read, understand and enhance troubleshooting guide
  • Good verbal communication and telephone skill
  • Possess basic knowledge in using Microsoft Office tools
  • Customer oriented, focus on what customer needs and deliver services that meet or exceed customer expectation
  • Must be willing to work on 12 hours shift.
  • Must be willing to work in a clean-room environment
  • Experience in IT related field or semiconductor manufacturing environment will be advantageous
  • Communicate timely status to customers, team and managers
  • Define, implement and enforce the use of standard procedures for all duties
  • Communicate timely status to customers, team and managers
  • Define, implement and enforce the use of standard procedures for all duties

Working Location : 1, Woodlands Industrial Park D, Street 1, Singapore 738799


We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.


Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.


To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).


Keywords:  Singapore || Central Singapore (SG-01) || Singapore (SG) || SGA || Entry || Regular || Information Systems and Technology || #LI-SING  ||
 


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