IT Support Specialist (6 months contract, Town, US MNC), up to $4500

People Profilers Pte Ltd| Date Posted: 22-Mar-2021
EA Licence No: 02C4944|EA Personal Registration No: R1111376
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Job Nature:
Contract
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

  • Provide second-level hardware and software support on a wide range of systems, including workstation hardware, specialized business applications and general productivity software
  • Provide solutions to complex questions and problems concerning Windows desktop configuration, mobile device management, networking, printing and standard desktop hardware and software
  • Responsible for issues or request from the time that they are reported, including problem recognition, research, isolation and follow-up, through resolution
  • Responsible for the input and monitoring of user calls in the call tracking system and providing regular updates to users on the status of any outstanding problems or requests
  • Analyze problems to determine trends or recurring issues and contribute to regular reporting
  • Coordinate and support project activities between functional groups
  • Occasional travel to support offsite activities
  • Provide user basic IT training and instructions relating to acceptable use of IT resources and new technologies
  • Collaborates to Regional and Corporate IT initiatives and escalations
  • Maintains asset inventory, records and documentation
  • Liaise with third-party vendors for hardware and software procurement
  • Adhere, promote and enforce company policies and standards
  • Works with APAC Infrastructure Manager and Site IT leads to ensure local systems are compliant with Company IT Policies and Standards
  • Work with APAC Infrastructure Manager and Site IT Leads to deploy new technologies and Corporate IT initiatives

Requirements:

  • 4-Year Degree or equivalent technical course and experience
  • Microsoft or Cisco training/certification is a plus
  • Minimum 4 years experience in a Desktop Support environment
  • Minimum 2 years experience in a Helpdesk/Support Center environment
  • IT Service Management and Ticketing System
  • Experience with computer hardware including network interface cards, wireless networking, memory, disk drives, processors and peripheral equipment
  • Experience with standard desktop operating systems including Microsoft Windows and MAC OS
  • Experience with basic computer networking and knowledge of TCP/IP
  • Ability to install, configure and troubleshoot computer hardware (e.g., laptop and desktop workstations, standalone and multifunction printers and copiers, etc.), software (e.g., disk imaging and wiping, Microsoft Office Suite, Antivirus, VPN, etc.), and network connectivity problems
  • Advanced knowledge of operating systems, productivity applications and peripherals
  • Ability to troubleshoot, diagnose and resolve complex desktop and network problems
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Excellent communication skills to coordinate with customers, coworkers and all levels of management; in person, via telephone, remote or in writing
  • Experience with Windows Server, Active Directory and SCCM a plus


All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

 

Alternatively, you may wish to email your resume in a detailed Word format to [Click Here to Email Your Resume]

We regret that only shortlisted candidates will be notified

 

People Profilers Pte Ltd, 11 Collyer Quay, The Arcade, #13-01, Singapore 049317 Tel: 6950 9748
http://www.peopleprofilers.com
[Click Here to Email Your Resume]

 

Consultant in charge: So Boon Shyen, Debbie
EA Licence Number: 02C4944
Registration Number: R1111376

 

ID: 75636X

Company Overview
People Profilers Pte Ltd