IT Support (Regional / perm / up to $4000 / East)

Recruit Express Pte Ltd| Date Posted: 28-Aug-2019
EA Licence No: 99C4599|EA Personal Registration No: R1872248
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

We are looking for an IT Support for our client. The incumbent is responsible for:

  • Be the primary person to design, manage, upgrade and support the Regional Helpdesk System deployed in the Asia Pacific region
  • Manage day-to-day helpdesk workflows and configuration
  • Administer helpdesk system account management
  • Ensure adequate review on the effectiveness and SLA performance of outsource partner
  • Improve the adoption of regional Desktop Helpdesk Outcourcing program to effectively reduce the dependency on internal IT team members to achieve better productivity use of internal resources
  • Ensure ICT helpdesk tickets are addressed, diagnosed, resolved in a timely manner in accordance to the approved Service Level Agreement (SLA)
  • Ensure helpdesk tickets are properly escalated to internal or external ICT expertise if beyond 1st and 2nd level support

Requirements:

  • Diploma / Degree in Information Technology
  • 2-3 years experience as an IT support in an end-user MNC environment, focusing on end user support, server OS, network, telephony and cloud infrastructure, and helpdesk outsoucing implementation. Technically strong in enterprise IT infrastructure
  • Regional IT support experience
  • Able to travel to countries in APAC region whenever required and on project basis
  • May need to work on weekends or Public Holidays whenever required

 

We regret to inform only shortlisted applicants will be contacted.

 

EA Licence No. 99C4599
EA Personnel Registration No. R1872248 (Serene Lim See Min)

Company Overview
Recruit Express Pte Ltd