DigiFort Singapore Pte Ltd

IT Support (Onsite)

DigiFort Singapore Pte Ltd| Date Posted: 27-Mar-2020
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Description

  • Desktop Application Support
  • Manage onsite service requirements
  • To provide assistant & support in setting up of new IT pheripherals
  • Troubleshooting of office related IT matters for equipment such as desktops, laptops, printers & MFPs, NAS & servers.
  • To respond to & provide technical support via emails, remote applications, as well as onsite visits (if necessary)
  • To monitor support tickets & SLA of cases, while keeping the stakeholders informed of the case progress & closures
  • To document problems & solutions, and archive it in our Knowledge Base repository upon closure of cases.
  • To ensure proper management of records, you are required to assist in preparing and updating documentations eg. Technical specification, configurations records, user guides, logs etc.

 

Job Requirements

  • Meticulous & able to work methodically to diagnose, analyze and troubleshoot IT related issues
  • Able to multi task and effectively prioritize tasks to ensure timely closure of tickets & issues
  • Able to communicate effectively & openly and professionally to users, co-workers and stakeholders, on problems, root causes & solutions.
  • Possess good time management and documentation skills.

 

Please forward your detailed resume stating

  1. qualification,
  2. working experience,
  3. current salaries
  4. expected salary
  5. recent photo
  6. contact number
Company Overview
DigiFort Singapore Pte Ltd