IT Support (Onsite)

Job Description

• Desktop Application Support
• Data migration from old to new system
• Manage onsite service requirements
• To provide assistant & support in setting up of new IT pheripherals
• Troubleshooting of office related IT matters for equipment such as desktops, laptops, printers & MFPs, NAS & servers.
• To respond to & provide technical support via emails, remote applications, as well as onsite visits (if necessary)
• To monitor support tickets & SLA of cases, while keeping the stakeholders informed of the case progress & closures
• To document problems & solutions, and archive it in our Knowledge Base repository upon closure of cases.
• To ensure proper management of records, you are required to assist in preparing and updating documentations eg. Technical specification, configurations records, user guides, logs etc.

Job Requirements

• Meticulous & able to work methodically to diagnose, analyze and troubleshoot IT related issues
• Able to multi task and effectively prioritize tasks to ensure timely closure of tickets & issues
• Able to communicate effectively & openly and professionally to users, co-workers and stakeholders, on problems, root causes & solutions.
• Possess good time management and documentation skills.

Interested candidate, please forward your detailed resume stating the following information to [Click Here to Email Your Resume]

1. qualification,
2. work experience,
3. current salary
4. expected salary
5. recent photo
6. contact number