DigiFort Singapore Pte Ltd

IT Support (Onsite)

DigiFort Singapore Pte Ltd| Date Posted: 2-Aug-2020
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Description

  • Desktop Application Support
  • Data migration from old to new system
  • Manage onsite service requirements
  • To provide assistant & support in setting up of new IT pheripherals
  • Troubleshooting of office related IT matters for equipment such as desktops, laptops, printers & MFPs, NAS & servers.
  • To respond to & provide technical support via emails, remote applications, as well as onsite visits (if necessary)
  • To monitor support tickets & SLA of cases, while keeping the stakeholders informed of the case progress & closures
  • To document problems & solutions, and archive it in our Knowledge Base repository upon closure of cases.
  • To ensure proper management of records, you are required to assist in preparing and updating documentations eg. Technical specification, configurations records, user guides, logs etc.

 

Job Requirements

  • Meticulous & able to work methodically to diagnose, analyze and troubleshoot IT related issues
  • Able to multi task and effectively prioritize tasks to ensure timely closure of tickets & issues
  • Able to communicate effectively & openly and professionally to users, co-workers and stakeholders, on problems, root causes & solutions.
  • Possess good time management and documentation skills.

 

Interested candidate, please forward your detailed resume stating the following information to [Click Here to Email Your Resume]

  1. qualification,
  2. work experience,
  3. current salary
  4. expected salary
  5. recent photo
  6. contact number
Company Overview
DigiFort Singapore Pte Ltd