IT Support Officer

Confidential| Date Posted: 1-Aug-2020
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Responsibilities:

  • Ensure smooth running of the Company’s computer systems and ensuring providing technical support to users both in office and on board vessels own/operated by the Company. These include but are not limited to:
    • installing and configuring computer hardware operation systems and applications;
    • monitoring and maintaining the office and ship computer systems, networks and hardware, including liaising with external IT vendors regarding the same;
    • assisting shore and sea staff, either face-to-face or over the telephone, to troubleshoot and resolve hardware or software issues;
    • assist in preparing and administering the Company’s IT policy and procedures;
    • assist with the Company’s cyber security defence, including configuring and upgrading routers, switches, firewalls, proxy, anti-virus software, access points etc.; and
    • conduct disaster recovery operations.
  • Boarding of vessels to provide relevant IT support.
  • Assist in implementation of new info-system management software for the Company.
  • Attend to projects and tasks as assigned.

 

       Requirements:

  • Minimum 2 years of relevant experience.
  • Minimum Diploma in related discipline.
  • A team player with good interpersonal and communication skills.
  • Able to work independently.
  • Comfortable with boarding vessels within Singapore waters (safety training will be provided).
  • Experience in setting up and running new info-software systems a distinct advantage.