IT Support ( L1 & L2 Support , End User Environment) , Salary up to $3,400

Recruit Express Pte Ltd| Date Posted: 11-Jan-2021
EA Licence No: 99C4599|EA Personal Registration No: R1104585
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
Qualification:
'A' Levels, Diploma, Bachelor's / Honours

Job Description

Duties & Responsibilities:

  1. Install, upgrade, support and troubleshoot printers, computer hardware and any other authorised peripheral equipment
  2. Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers in UK.
  3. Responsible for tracking hardware and software inventory
  4. Familiarize end users on basic software, hardware and peripheral device operation and be the primary support resource for application and services
  5. Maintain clear record of incidents and take ownership and responsibility of queries, issues and problems
  6. Identify, log and resolve technical problems with software applications or network systems
  7. Works with vendor support contacts to resolve technical issues within the desktop environment
  8. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  9. Build and install SOE laptops/PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
  10. Working closely with UK on IT related matters.

 

Skills & Experience required;

Desirable:

  1. Knowledge of IT processes and policies
  2. Experience of working with IT Suppliers

Essential:

  1. At least 3 to 5 years of relevant working experience in  IT Desktop support within Financial Industry/ Banks
  2. Ability to communicate clearly and effectively, verbally or written, with colleagues, management and suppliers 
  3. Prioritisation of own workload to ensure timely and quality delivery
  4. Self-starter, multi-task and capable of working alone or within a team
  5. Excellent troubleshooting skills

 

Interested applicants, please Email [Click Here to Email Your Resume]

 

Jane Ng Wei Ling
R1104585

Recruit Express Pte Ltd
EA Licence No: 99C4599

 

We regret that only shortlisted candidates will be contacted.

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Recruit Express Pte Ltd