IT Support Executive @Town

BizCare Personnel Services| Date Posted: 25-May-2021
EA Licence No: 00C4916|EA Personal Registration No: R1102528
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Job Nature:
Permanent, Contract
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

IT Executive (junior Exec level)

Location: *CBD - Shenton Way office

Salary: $3000-$3800

Working hour: 9am-6pm (Mon-Fri) *5-DAY week

Duty:

  • Reporting to IT Manager, provide general business as usual (BAU) ICT operation RFBC (Ready for Business Check), support to the organisation and perform ICT-related projects as assigned.
  • Assist with the installation, configuration, troubleshooting, support and MAC (move, add and change) ongoing usability of computers, telephony, printers, corporate mobile or BYOD within established ICT standard operating procedure (SOP).
  • Assist in ICT peripheral equipment preparation for all meetings.
  • Assist in coordinating and conducting user acceptance testing (UATs) and user training sessions, with involved partners, vendors, stakeholders and end-users, and follow-up on issues closely.
  • Work effectively with diverse business users and articulate the substantive issues clearly and concisely to staff members, management team and clients.
  • Prepare and maintain the records of incident, software licences and other asset inventory.
  • Ensure availability of ICT Infrastructure services to authorized users, active directory, print server, mail server, door access system and windows servers.
  • ICT peripheral purchase whenever necessary.

Requirements:

*Diploma with 4-5 years of relevant IT support experiences.

*Note: Senior IT professional need Not apply as this is a *Junior Executive level

• Basic administration knowledge of systems and servers, phone systems, wireless infrastructure related to network.

Knowledge of Windows 7, Windows 10, Mac OSX and Microsoft Office.

  • Advantage to have experience in supporting Wi-Fi, Avaya telephony, secure/follow me printing solutions, mobile devices, Polycom, Cisco and WebEx video conferencing systems.

• Good command of English and good communication, both written and inter-personal skills.

. Willingness to learn, take ownership and show initiative to achieve desired results.

**Only Singaporean/ SPR need apply**

 

Engineering Officer (Fibre network maintenance) (2 year contract)

Salary: $2400-$3000

Responsibilities:

• Track that all installation appointments and work orders are fulfilled and delivered on time
• Monitor and ensure that all work orders are completed timely and meet performance on SAP and QoS. Prepare monthly performance indicator reports according to the SAP and QoS framework.
• Perform in-depth trouble-shooting of faults with using OTDR, GPON meter and power meter/light source.
• Conduct in-depth analysis of statistics through system analytics on fault tickets to identify root cause of fault trends and potential network problems.
• Conduct joint on-site testing and verification tests to determine root cause of fault and resolution.
• Conduct regular on-site inspections of on-going works to ensure that contractors adhere to established work procedures such as end-to-end testing, installation standards and safety work processes
• To supervise staff and contractors to complete projects (if required).

Requirements:

• Nitec qualification in any discipline
• Experience in telecommunication area with service provisioning and field experience will be an advantage.
• Analytical and has a flair for dealing with technical and operational problems
• Good interpersonal and communication skills
• Knowledge of Fibre Optics advantage
• With valid Class 3 driving license
• *Candidates with no prior experience are welcome to apply as on-job training will be provided

 

Associate Engineer (Network installation) (2 year contract)

Salary: $2400-$3000

To coordinate and provide support for the provisioning of fibre services to all non-residential sites and meet the QoS target set by IMDA.

Responsibilities:

• Manage the site survey and installation.

• Monitor the works progress, ensure timely and accurate updates of works status.

• Monitor the contractors’ performance on site survey and installation (contractor’s punctuality, customer feedback, etc).

• Liaise with Building Management/End-User/Contractor on site survey appointment, submission of site survey reports, installation appointment and submission of installation document

• Liaise with contractors, Requesting Licensees, 3rd party vendors and internal IT Team to resolve technical problems encountered during order provisioning on site survey/installation matters

• Attend on-site joint investigation with Requesting Licensee and contractors where necessary • Check installation document upon completion by contractors and closed orders

• Verify invoices submitted by contractors and process payment vouchers

• Handle escalations, complaint cases, dispute cases and VIP orders with care to maintain good customer experiences

Requirements:

Diploma in Electrical Engineering/ equivalent with 3 years working experiences in telecommunications or info-communications industry; preferably in infrastructure rollout

• Have project management experience in dealing with contractors’ and site supervision • Possess excellent interpersonal skills, negotiation and communication skills

*FRESH Diploma Graduate welcomed to apply for entry level position; training provided.

 

Associate Engineer (SQL application) (1 year contract)

Salary: $2400-$3000

Responsibilities:

Responsible in supporting Billing, SAP and Data Analytics functions and application support to users in the organization.

Work with Billing team to generate monthly bill-run and reconciliation reports in timely manner.

• Design and development of visualisation solutions using BI tools based on the requirements provided by business users.

• Attend to any other duties as assigned by the Enterprise Applications Manager and IT Director.

Requirements:

Diploma in IT, Computer Engineering/ equivalent

*FRESH Diploma Graduate welcomed to apply for entry level position; training provided.

• Good knowledge and hands-on experience in tools such as SQL, QlikView, Ms-Access.

• Good command of written and spoken English.

• Excellent interpersonal, communication and analytical skills.

• Able to work independently under tight schedules.

 

Associate Engineer (support centre) (Permanent) @West area

Salary: $2400-$3000

Responsibilities:

• Attend to escalations from internal and external stakeholders

• Attend to 24/7 phone line and emails

• Perform network monitoring and fault management

• Coordination of operation activities

• network analysis and troubleshooting

• Manage and respond to facility and security alarms.

Requirements:

Nitec/ Diploma in any field

*FRESH Nitec/ Diploma Graduate welcomed to apply; No experiences needed; training provided.

• Willingness to learn.

 

To apply:

Please email Photo and Resume in Microsoft Word format

Please state your Position/ positions applied on the “on TOP” of your resume.

Please state Available Commencement Date or notice period

Please state current and last SALARY and Expected Salary in your resume.

Please state Reasons for leaving current & previous Employment.

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