EPS Consultants Pte Ltd

IT Support Executive [Service Desk] - Level 1

EPS Consultants Pte Ltd | Date Posted: 29-Jun-2018
EA Licence No: 95C5630 | EA Personal Registration No: R1104629
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Position Level:
Entry Level, Experienced
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Job Description

IT Support Executive [Service Desk Agent] – Level 1

  • Work Location @ South East
  • Able to work 12hours shift
  • Those who have good communication skills are welcome to apply!

Key Responsibilities

  • To provide accessible, timely, effective, efficient and professional quality service to resolve problems and improve customer satisfaction
  • Prompt response to queries via voicemail / email / fax.
  • Accurate assessment/ resolution of problems; provide 1st level support to troubleshoot and solve technical problems.
  • Regular updates for follow up actions & problem status; escalation of problems to second level when required
  • Work with Team Lead to feedback and / or improve processes

Desired Skills and Requirements

  • 1-2 years of prior experience in providing level 1 support
  • Customer-oriented with good communication, written and interpersonal skills
  • Systematic and organized person with good initiative
  • Knowledge of Windows 7
  • Candidates with prior experience in call centre will have an added advantage

How to Apply

Interested applicants, please submit your updated resume MS Word format to [Click Here to Email Your Resume]

Please indicate the below information for processing purpose:

  • Availability to commence work
  • Current & Expected Salaries
  • Reason for leaving

We regret that only shortlisted candidates will be notified. All applications will be treated in the strictest confidence.

AiLin Lee | EA Registration No: R1104629

Company Overview
EPS Consultants Pte Ltd
EPS Consultants Pte Ltd (EPS) is a leading recruitment and search firm based in Singapore. We specialize in providing the following services:- 1. Recruitment and staff placement 2. Executive search and headhunting 3. Contract staffing and temping services 4. Foreign staff recruitment 5. HR consulting and advisory services Our range of services cover full-time placements and contract staffing across all industries. Whether it is for management, information technology, finance, banking, engineering, manufacturing, purchasing and logistics, sales and marketing, professional services or any other executive positions, we are here to fulfill your total human resource requirements. For more career opportunities, please visit: http://www.eps.com.sg