AutoCount Singapore Pte Ltd

Technical Support Specialist

AutoCount Singapore Pte Ltd| Date Posted: 15-Jul-2019
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Your Role:

  • Your main role as Technical Support Specialist is to provide accurate information, operational support and maintenance, which include answering business inquiries, resolve issues and troubleshooting for our dedicate customers.

Responsibilities:

  • On-call support and remotely connected to identify the root cause in order to solve the issue raised.
  • Keep records of customer inquiries, details of problems, complaints, and comments, as well as actions, which taken to solve the issue.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Identify and assess customers’ needs to achieve their satisfaction.
  • Managing the implementation schedule with the customers and the implementor.
  • Escalate with supervisor if the issue is unable to be resolved, refer unresolved customer complaints or inquiries to the concerned departments for further actions.

Qualification:

  • Entry level candidate - Diploma / Advanced / Higher / Graduate Diploma / Degree in Computer Science / Information Technology or equivalent.
  • Junior executive / Fresh Graduates are welcome to apply.

Highlights of the job:

  • Attractive promotion scheme for achiever.
  • Annual increment, annual trip and annual bonus.
  • Friendly, vibrant & energetic office culture.
Company Overview
AutoCount Singapore Pte Ltd