IT Support Executive

Expanding exponentially across South East Asia, Geniebook is on the lookout for global talents to create an impact with our team. We offer many exciting job opportunities for a wide range of professions. Be a part of the fastest-growing EdTech team that is empowering each and every student to become a confident learner and achiever.

Join us today to help students do better. And better.

Job Scope:

• Installation & configuration of company’s computer hardware, software, OS, applications, including servers, printers, user computers, routers, services, etc.
• Create, set up, and maintain user accounts
• Diagnosing and solving hardware or software faults
• Provide IT technical support and troubleshooting to resolve IT issues
• Maintenance and monitoring of computer networks and security systems
• Manage and upkeep IT infrastructure and equipment (notebooks, monitors, accessories, peripherals)
• Testing and evaluating new technology
• Administer the user and service accounts such as Microsoft 365, etc
• Liaise and coordinate with relevant vendors
• Maintain IT inventories and documentations
• Any other ad-hoc task as assigned.

Job Requirement:

• Minimum Diploma in Computer Engineering, Information Systems, or related field
• Minimum 2 years of relevant working experience in technical support, desktop support, or a similar role, supporting over 200 end users
• Proficient in Microsoft Office Suite
• Familiar with Android, Windows and Apple platforms
• Enthusiasm for problem-solving and able to work in fast-pace environment
• Strong interpersonal skills with ability to communicate effectively
• A team player and able to work independently under minimum supervision