IT Support Executive

Geniebook Pte. Ltd.| Date Posted: 13-Apr-2021
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Expanding exponentially across South East Asia, Geniebook is on the lookout for global talents to create an impact with our team. We offer many exciting job opportunities for a wide range of professions. Be a part of the fastest-growing EdTech team that is empowering each and every student to become a confident learner and achiever.

Join us today to help students do better. And better.

 

Job Scope:

  • Installation & configuration of company’s computer hardware, software, OS, applications, including servers, printers, user computers, routers, services, etc.
  • Create, set up, and maintain user accounts
  • Diagnosing and solving hardware or software faults
  • Provide IT technical support and troubleshooting to resolve IT issues
  • Maintenance and monitoring of computer networks and security systems
  • Manage and upkeep IT infrastructure and equipment (notebooks, monitors, accessories, peripherals)
  • Testing and evaluating new technology
  • Administer the user and service accounts such as Microsoft 365, etc
  • Liaise and coordinate with relevant vendors
  • Maintain IT inventories and documentations
  • Any other ad-hoc task as assigned.

 

Job Requirement:

  • Minimum Diploma in Computer Engineering, Information Systems, or related field
  • Minimum 2 years of relevant working experience in technical support, desktop support, or a similar role, supporting over 200 end users
  • Proficient in Microsoft Office Suite
  • Familiar with Android, Windows and Apple platforms
  • Enthusiasm for problem-solving and able to work in fast-pace environment
  • Strong interpersonal skills with ability to communicate effectively
  • A team player and able to work independently under minimum supervision

 

Company Overview
Geniebook Pte. Ltd.