IT Support Engineer (Up to $3500 / 5 Days / Central / Good benefits)

People Profilers Pte Ltd| Date Posted: 16-May-2020
EA Licence No: 02C4944|EA Personal Registration No: R1982112
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

Our client, a relationship focused, service oriented provider of high impact, high performance
information technology solutions, is currently seeking for IT Support Engineer.

  • Basic salary up to $3500
  • 5 days work week (9am-6pm)
  • Location: Central (Redhill)

Role & Responsibilities:

  • Responsible for break-fix support for IT related equipments
  • Support the project manager(s) and sales team in various activities to ensure timely delivery/closure on business critical issues according to customer expectation.
  • Supports new projects, OS installations, upgrades, patches and creation of documentation
  • Supporting the roll-out of new applications
  • Setting up new users' accounts, profiles and dealing with password issues
  • Handle customer relation problems promptly and appropriately, provide guidance, escalate issues
  • according to establish
  • Perform root cause analysis, repairing system software, troubleshooting performance issues, OS
  • configuration and hardware failures
  • Perform preventive and corrective maintenance works as scheduled
  • Responding within agreed time limits to call-outs
  • Ensure an efficient tracking system of all paper-work
  • Review and conduct impact analysis of IT infrastructure requirements and issues
  • Provide support for customer calls to ensure SLAs are kept and identify potential relationship disturbances.
  • Keep management informed by tracking incidents and customer requests and escalate if necessary
  • Analyze customer satisfaction, identify, manage and help resolve IT related issues that negatively influence the relationship to the customer
  • Work within a team environment to ensure availability of customer’s servers with significant business
  • or IT impact

Requirements:

  • Minimum 2-year experience in an IT position
  • ITE / Diploma in Computing, Computer Science or Computer Engineering or Equivalent
  • Working knowledge in experience with WINTEL servers and Microsoft Operating-Systems
  • Basic knowledge of Router configuration, Network and Printer setup, Secure WIFI setup
  • Understanding of/and commitment to IT as a service function and business enabler
  • Knowledge should extend through operating System Support, Server Virtualization, server builds,LAN Administration and LAN Server Center operations
  • Knowledge in using reporting tools would be preferred

Please kindly send in your updated CV (please include your current salary package with full breakdown and expected salary) to [Click Here to Email Your Resume]Your interest will be treated in strict confidence.

 

People Profilers Pte Ltd
No. 1 Finlayson Green #18-01 Singapore 049246
DID: 6950 9743
http://www.peopleprofilers.com


Cheah Man Cheng, Angela
EA License No. 02C4944
Registration No. R1982112

Company Overview
People Profilers Pte Ltd