IT Support Engineer @ Tanjong Pagar (5 Days) - Angular & Flutter

Responsibilities:

• Act as the first point of contact for all user support related queries for all technical inquiries
• Responsible for providing operational support in triaging issues and escalating to relevant stakeholders
• Understand the product/feature in-depth from the end user point of view and the underlying
  implementation
• Work with developers to understand new features, troubleshoot major product issues, determine root causes, and identify solutions
• Manage and maintain the releases of our web and mobile apps
• Help to ensure that every release happens in a timely manner with a high level of quality
• Create and support test and release pipelines in our CI, build monitors and test reporting
• Identify and document bugs thoroughly and track resolutions

Requirements:

• Singaporean only
• Diploma in IT or similar qualifications in technical field or equivalent years of relevant experience
• Relevant experience in end user IT support
• Strong understanding of support flows and procedures
• Familiar with SQL syntax and query logic to perform analytics related tasks
• Experience in coding (Web, Mobile app)
• Experience in collaboration tools, i.e. Git, Jira, and Slack
• Entry level candidates with excellent learning attitude are welcome to apply

To Apply:

Please attach your resume in WORD with the following information :

• Reason for leaving last employment
• Last drawn salary
• Expected salary
• Notice period

(We regret that only shortlisted candidates will be notified)