IT Support Engineer @ Tanjong Pagar (5 Days) - Angular & Flutter

HR Focus| Date Posted: 18-Feb-2021
EA Licence No: 13C6829|EA Personal Registration No: R1880292
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Responsibilities:

  • Act as the first point of contact for all user support related queries for all technical inquiries
  • Responsible for providing operational support in triaging issues and escalating to relevant stakeholders
  • Understand the product/feature in-depth from the end user point of view and the underlying
    implementation
  • Work with developers to understand new features, troubleshoot major product issues, determine root causes, and identify solutions
  • Manage and maintain the releases of our web and mobile apps
  • Help to ensure that every release happens in a timely manner with a high level of quality
  • Create and support test and release pipelines in our CI, build monitors and test reporting
  • Identify and document bugs thoroughly and track resolutions

 

Requirements:

  • Singaporean only
  • Diploma in IT or similar qualifications in technical field or equivalent years of relevant experience
  • Relevant experience in end user IT support
  • Strong understanding of support flows and procedures
  • Familiar with SQL syntax and query logic to perform analytics related tasks
  • Experience in coding (Web, Mobile app)
  • Experience in collaboration tools, i.e. Git, Jira, and Slack
  • Entry level candidates with excellent learning attitude are welcome to apply

 

To Apply:

Please attach your resume in WORD with the following information :

  • Reason for leaving last employment
  • Last drawn salary
  • Expected salary
  • Notice period

 

(We regret that only shortlisted candidates will be notified)

 

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