IT Support Engineer (Service Desk)
Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 24-Jul-2020
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
Diploma, Bachelor's / Honours
- 1 year renewable contract
- Working location: Nearby Dhoby Ghaut / City Hall MRT
- Working hours: Monday to Friday, 830am to 6pm
- Helping provide 1st level of support for customer and system incidents and requests using basic technical and service knowledge.
- Assisting in assuming initial ownership for the coordination, investigation and documentation of customer and system incidents.
- Assisting in the initial level of diagnosis of problems and incidents and helping in resolving them when appropriate.
- Assisting in interpreting problems or errors at a basic level and helping in the assessment of risks of events d escalating appropriately to protect client services.
- Helping ensure proper documentation for all problems, incidents and requests.
- Helping follow up on incidents to ensure customer satisfaction.
- Helping monitor issues until they are closed.
- Min. Diploma in any IT related field
- Min. 2 years of related experiences as a Service Desk/Helpdesk Engineer
- Good communication skills, both written and spoken
*We regret to inform that only shortlisted candidate will be notified*
Jobster Pte Ltd (EA License No: 06C5060)