IT Support Engineer (Service Desk)

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 24-Jul-2020
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Contract
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

  • 1 year renewable contract
  • Working location: Nearby Dhoby Ghaut / City Hall MRT
  • Working hours: Monday to Friday, 830am to 6pm

 

Job Responsibilities:

  • Helping provide 1st level of support for customer and system incidents and requests using basic technical and service knowledge.
  • Assisting in assuming initial ownership for the coordination, investigation and documentation of customer and system incidents.
  • Assisting in the initial level of diagnosis of problems and incidents and helping in resolving them when appropriate.
  • Assisting in interpreting problems or errors at a basic level and helping in the assessment of risks of events d escalating appropriately to protect client services.
  • Helping ensure proper documentation for all problems, incidents and requests.
  • Helping follow up on incidents to ensure customer satisfaction.
  • Helping monitor issues until they are closed.

 

Requirements:

  • Min. Diploma in any IT related field
  • Min. 2 years of related experiences as a Service Desk/Helpdesk Engineer
  • Good communication skills, both written and spoken

 

*We regret to inform that only shortlisted candidate will be notified*

Company Overview
Jobster Pte Ltd (EA License No: 06C5060)