EPS Consultants Pte Ltd

IT Support Engineer

EPS Consultants Pte Ltd| Date Posted: 29-Apr-2019
EA Licence No: 95C5630|EA Personal Registration No: R1875846
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Job Nature:
Position Level:
Job Category:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Worthy Experience to get!

Provide operations support to users

Key responsibilities:

  • Provide 1st line support to users to resolve user issues which include problems encountered in using the system, queries about how to use the system and system access issues.
  • Assign issues which require technical assistance to a technical team for follow up
  • Log and track all issues reported till completion
  • Ensure issue logged are resolve within the service level agreement defined with the Client.
  • On-Site Problem Resolution
  • Provide 2nd line on-site support to resolve issues which need on-site access (mostly related to desktop and mobile device support)
  • Consultant will be based at the Client’s premises to provide the Help Desk Support when he is rostered for 1st line support duty.
  • Any other ad-hoc duties as required or assigned

How to apply:
For interested applicants, please send your resume in MS WORD format to Sunnie (Reg no: R1875846) @ 6309 0920 / [Click Here to Email Your Resume] for immediate processing. Please state your availibility, current&expected salaries for processing purpose. Potential candidates will be contacted for a detailed discussion. 

All applicants will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified.

Sunnie Sunhwa Ko / EA Registration No:R1875846


Company Overview
EPS Consultants Pte Ltd