IT Support Engineer (1st level)

People Profilers Pte Ltd| Date Posted: 6-May-2020
EA Licence No: 02C4944|EA Personal Registration No: R1872037
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Job Nature:
Permanent
Position Level:
Entry Level
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Location: Ubi

Working Hours: 5 days Office Hours

Industry: IT services and solutions

Salary Range: $1800 – 2000

 

 

Responsibilities:

  • To review incoming case logged by Call Centre
  • Perform 1st level diagnostics with user on phone to determine fault
  • Manage spare parts rotation and assigning parts to on-site engineers
  • Assist to Track parts from vendors and internal engineer
  • Assist in checking of engineers returned parts
  • Assist to update the system
  • Assist to update Daily Engineer excel file
  • Swap faulty parts when good parts arrive
  • Resolve complaints/feedback and escalate to various levels and functional groups
  •  Provide general administrative support where applicable

 

Requirements:

  • Min GCE 'O' Levels or ITE
  • Able to communicate in a clear manner
  • Proficient in Microsoft Word and Excel
  • Experience working in an IT Call Centre experience will be an added advantage
  • Experience in basic hardware knowledge will be an added advantage  

 

 

This is a 1 year contract renewable position

 

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

 

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified

Email resume to [Click Here to Email Your Resume]

 

People Profilers Pte Ltd, No. 1 Finlayson Green #18-01 Singapore 049246. Tel:  6589 5806 Fax:  6536 7890

http://www.peopleprofilers.com

EA Licence Number: 02C4944

Registration Number: R1872037

Posting Personnel: Shona Heng Yun Wen

 

Company Overview
People Profilers Pte Ltd