IT Support/Desktop Engineer

KG Sowers Group Pte Ltd| Date Posted: 15-Feb-2020
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Job Nature:
Permanent, Contract
Position Level:
Entry Level
Qualification:
Diploma

Job Description

Job Title: IT Support/Desktop Engineer

  • Salary: $1800-3000 (Depending on experience)
  • Entitlements: Performance Bonus/Transportation Reimbursement/*Academic Reimbursement

Job Description

  • Provide troubleshooting for desktop related tasks as and when require. 
  • Manage Office 365
  • Provide support and resolution on 1st level end-user telephonic/email enquiries and issues on in-house applications and standard PC and notebook problem related to Hardware and Operating System.
  • Documentation of all user requests and problem resolution in problem Ticket system.
  • Provide Level 1-2 support and troubleshooting to resolve issues.

If candidate is competent, he will be tasked to perform the following:

  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, Wireless). Brands include Cisco/Palo Alto/Fortinet/Sophos and more.
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
  • Responsible for project scoping, installation and handing over of project to client.
  • Will be given overseas opportunities for additional exposure and learning.

 Requirements:

  • Singaporean Citizen ONLY (Foreigners are not eligible).
  • Mandarin Speaking
  • Diploma in IT related or relevant discipline.
  • CCNA certification or equivalent preferred.
  • Class 3 License is advantageous
  • Minimum 1 year experience.
  • Require interpersonal skills to engage with client.
  • Good technical/engineering/development practice/documentation work
  • Hands-on network device/appliance configuration experience will be added advantage.
  • Network enthusiast who is willing to learn and understand networking concepts and develop IT solutions along with the team
Company Overview
KG Sowers Group Pte Ltd