IT Support Assistants(No Exp Req, Level 1 Support)

OakTree Consulting| Date Posted: 2-Dec-2020
EA Licence No: 06C4642|EA Personal Registration No: R1102621
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Main Duties and Responsibilities:
• To provide 1st level of support via hotline calls and emails with SLA
• To log all customer requests into internal ticketing system.
• To monitor Linux & Windows system on AWS and Azure cloud
• To provide efficient and timely technical support to end-user.
• To escalate any unresolved issue to 2nd and 3rd level engineers for further resolution
• To follow up on the progress of all outstanding issues until closure
• To perform other IT related duties when assigned by the management

 

Job Requirements: 
• With relevant experience
• Familiar with Windows OS
• Printer Administration, Office 365, Active Directory, O365 Sharepoints and OneDrive support experience
• Basic understanding of DNS, DHCP and TCP/IP
• Must has strong sense of responsibility, initiative and commitment to customer service
• Experience in Linux/cloud computing will be an advantage
• Able to work under shift schedule, 5-day work week and have two days rest on any day of a week
o  Day shift: 8am-5pm (work at office)
o  Afternoon shift: 4pm-1am (work from home)
o  Night shift: 12am-9am (work from home)

Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:


- Position applying for
- Current remuneration
- Expected remuneration
- Notice period


John Goh Meng Chye

 

 

Company Overview
OakTree Consulting