IT Support Assistants

OakTree Consulting| Date Posted: 1-Mar-2021
EA Licence No: 06C4642|EA Personal Registration No: R1102621
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Job Nature:
Position Level:
Entry Level, Experienced
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

JD: Main Duties and Responsibilities:
•    To provide end-user support via email or hotline
•    To log all customer requests into internal ticketing system
•    To troubleshoot all end-user related issues
•       To perform the generation of monthly ticketing report
•    To provide efficient and timely technical support to end-user
•    To proactive update and follow up to end users
•    To follow up on the progress of all outstanding issues until closure
•    To perform laptop imaging and deployment when required
•    To update knowledge base for end-user support
•    To perform other IT related duties when assigned by the management

Job Requirements:
•    With relevant 1 year experience
•    Familiar with Windows OS
•    Printer administration, Office 365, Active Directory, O365 Sharepoints, O365 Email and OneDrive support experience
•    Basic understanding of DNS, DHCP and TCP/IP
•    Must has strong sense of responsibility, initiative and commitment to customer service
•    Monday to Friday 9.30am-6.30pm (Required to go client site occasionally)


Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period

John Goh Meng Chye

EA License No : 06C4642
EA Reg No : R1102621


Company Overview
OakTree Consulting