IT Site Support Engineer
Site Support Engineer
Experience: 1 to 2 years.
Provide 24x7 onsite 1st Level (L1) Support for services and batch monitoring. Support the helpdesk functions. Coordinate with Support teams, providing information such as statistics, graph and logs for the incident investigation and resolution.
Adhere to standard operating procedures. Ensure timely escalation of major and critical incidents.
There will be 12 hour shift roster
- 24x7 Onsite Support monitoring for Services Availability and Batch Status
- Timely reporting of services outages or degradation and/ or batch failures
- Support and Coordinate with Support Teams in incident/ problem investigation and resolution
- Ensure daily and periodic statistics and reports are timely submitted
North, South, East West and Central of Singapore. The deployment is subject to the needs of the project.
Optimum Solutions : 199700895N
Optimum Solutions (S) Pte Ltd