IT Site/ Project Manager ($4800)

People Profilers Pte Ltd| Date Posted: 5-Nov-2020
EA Licence No: 02C4944|EA Personal Registration No: R1655911
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Job Nature:
Contract
Position Level:
Manager
Job Category:
Qualification:
Diploma, Bachelor's / Honours

Job Description

2 years contract

Location: Novena/ Buangkok (Hospital environment)

 

POSITION OBJECTIVE

  • To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services rendered
  • To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the Services.
  • To be the Site Coordinator at the Institute, as a Single Point of Contact ('SPOC') and as a liaison officer for the End Users. In addition, he /she also act as a supervisor to all the Onsite Support Staff.

COMPETENCIES REQUIRED
The following competencies are required for this position:

  • Good in verbal and written communications in English
  • Ability to converse fluently in technical and non-technical manner
  • Ability to perform root cause analysis and resolve end-user related issues or escalate accordingly.
  • Very good knowledge on desktop services and technology
  • Some knowledge on Server and Network Infrastructure
  • Fluent on basic IT Services and Service Management
  • Project Management

KEY PERFORMANCE OBJECTIVES

  • SLA Performance – Ensure no SLA Failure
  • IMAC Reports – Ensure all IMAC Requests are performed in accordance to the SLA
  • Tracking of Cases – Ensure all cases are tracked to closure in accordance to the deliverables
  • Resources – Manage the resources on day to day basis to ensure designated resources are in place.
  • Compliments and Complaints – Work closely with the Institute and client to ensure high compliments and no or nil complaints.
  • Day to Day Operations are run with minimal interruptions to the services
  • All meetings with internal and external parties are documented and followed through
  • Responsiveness – All emails, calls and any other communication are responded to, on a timely manner

 

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [Click Here to Email Your Resume]

We regret that only shortlisted candidates will be notified.

People Profilers Pte Ltd

Tel:  6950 9754

EA Registration Number: R1655911

EA Personnel: Choi Syeulgi

 

 

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People Profilers Pte Ltd