IT Service Manager ( MNC/ Travelling/ Up $6000 )

People Profilers Pte Ltd| Date Posted: 30-Mar-2020
EA Licence No: 02C4944|EA Personal Registration No: R1872533
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Responsibilities:

  • Plan and coordinate security system service issues.
  • Works with other systems and facilities, voice & network professionals as required to coordinate efforts, and resolve cross-team issues.
  • To provide consultation to users in the area of automated systems.
  • Lead cross-functional linked teams to address business or systems issues.
  • Update service database regularly with all necessary details.
  • Ensure validated invoice is processed for all services and spare parts and exclude warranty calls, open service requests, etc.
  • Achieves customer service & financial objectives
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Protect a company's assets and people from invasion and harm.
  • Support Global Operational Center JAPAC 24/7

 

Job requirements:

  • Travelling required in JAPAC region
  • Requires experience with Microsoft operating systems (WIN7, WIN10, XP, Server 2003,2008 & 2013)
  • Good understanding of IT networks - LAN/WAN, Intranet/Internet, Firewalls
  • Strong security systems background & working knowledge of variety of Physical Access Control & CCTV Systems
  • Working knowledge of Lenel OnGuard & installation of Lenel aplications is a plus
  • Good knowledge of HID Card Readers, Dell Servers, IP Cameras, Analog Cameras, PTZ Cameras, All Lenel Hardware (LNL3300, LNL1320, LNL1100, LNL1200, etc.), All Access Door Hardware, etc.
  • Working Knowledge Of Word Processing & Excel Spreadsheet Skills Are Absolutely Required

 

JOBID: 47190

 

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.


Kindly email your resume in a detailed Word format to [Click Here to Email Your Resume]

 

We regret that only shortlisted candidates will be notified

 

People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel:  6950 9755
EA Registration Number: R1872533
EA Personnel: Lim Jing Yee

Company Overview
People Profilers Pte Ltd