IT Service Desk (up to $3200 / 8am to 8pm shift)

Recruit Express Pte Ltd| Date Posted: 30-Jul-2019
EA Licence No: 99C4599|EA Personal Registration No: R1872248
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Job Nature:
Contract
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

We are looking for IT Service Desk responsible for:

  • Act as the first point-of-contact for enquiries, service requests and incidents received from users
  • Attend and support users requests via email, call or skype sharing session
  • Escalate to L2 team for items beyond L1’s scope.
  • Track and monitor tickets to closure
  • Communicate to users on application new features, maintenance and downtime

Requirements:

  • Diploma or Degree in Information Technology
  • 2-4 years experience as an IT Helpdesk
  • Able to work on shift
    • Shifts: 8am - 5.15pm, 8.30am - 5.45pm, 11am - 8pm

*Please note that this will be a one year contract directly with the client.

 

We regret to inform only shortlisted applicants will be contacted.

 

EA Licence No. 99C4599
EA Personnel Registration No. R1872248 (Serene Lim See Min)

Company Overview
Recruit Express Pte Ltd