IT Service Desk Engineer

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 14-Aug-2020
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
Save Job
Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Responsibilities:

• Helping provide first level of support for customer and system incidents and requests using basic technical and service knowledge.

• Assisting in assuming initial ownership for the coordination, investigation and documentation of customer and system incidents.

• Assisting in the initial level of diagnosis of problems and incidents and helping in resolving them when appropriate.

• Assisting in interpreting problems or errors at a basic level and helping in the assessment of risks of events and escalating appropriately to protect client services.

• Helping ensure proper documentation for all problems, incidents and requests.

• Helping follow up on incidents to ensure customer satisfaction.

• Helping monitor issues until they are closed. 

Requirements:

• Minimally 6 months of relevant experience

• Nitec and above in IT

Company Overview
Jobster Pte Ltd (EA License No: 06C5060)