IT Service Desk Engineer
• Helping provide first level of support for customer and system incidents and requests using basic technical and service knowledge.
• Assisting in assuming initial ownership for the coordination, investigation and documentation of customer and system incidents.
• Assisting in the initial level of diagnosis of problems and incidents and helping in resolving them when appropriate.
• Assisting in interpreting problems or errors at a basic level and helping in the assessment of risks of events and escalating appropriately to protect client services.
• Helping ensure proper documentation for all problems, incidents and requests.
• Helping follow up on incidents to ensure customer satisfaction.
• Helping monitor issues until they are closed.
• Minimally 6 months of relevant experience
• Nitec and above in IT
Jobster Pte Ltd (EA License No: 06C5060)