IT Service Desk Analysts (Shift / Non-Shift)

THATZ International Pte Ltd | Date Posted: 9-Nov-2018
EA Licence No: 04S4557 | EA Personal Registration No: R1108435
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Job Nature:
Position Level:
Entry Level

Job Description

Job Duties:

  1. To answer all hotline calls, emails or approved social media platform within SLA.
  2. To log all the incidents into the call management system.
  3. To provide efficient and timely support to end-users.
  4. To escalate any unresolved issue to 2nd and 3rd level of support for their attention and further resolution.
  5. To follow up on the progress of all outstanding issues until closure.
  6. Assist in ICT projects and other administrative tasks.


Job Requirements:

  1. Preferably with six months of ICT Helpdesk working experience. Those with at least 1-2 years of relevant experience will be considered for a senior position.
  2. Good command over written and spoken English.
  3. Excellent customer service skills.
  4. We provide hands-on training and buddy guidance for all new hires.
  5. Patient and a friendly person with a strong interest in providing Customer Service.
  6. Adaptability to work in multicultural environment.
  7. A strong team player.
  8. Willing to perform 12-hour Shift Work.


Key objective of this role:

To deliver awesome user experience through excellent yet friendly service disposition ... we call it Thatz Way!



Compensation Package:

  1. Basic Salary
  2. H&S Insurance Coverage
  3. Annual Leave and Medical Benefits
  4. Other Benefits


As a people developer, we embrace Thatz Delight for:

  1. Career progression
  2. Subsidized trainings and certifications
  3. Annual Increment based on performance
  4. Performance rewards
  5. Company events and annual awards
  6. Community and sustainability support




As an advocate for fair employment, we strive to do our best to render objective and merit based considerations for all applications, and we shall communicate with you personally when short-listed. For those who are not short-listed, your profile will be kept for other opportunities where suitable.


Best wishes to your job search!


Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs and be rewarded.


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Company Overview
THATZ International Pte Ltd