IT Service Centre Executive (No experience required)

People Profilers Pte Ltd| Date Posted: 15-Jun-2020
EA Licence No: 02C4944|EA Personal Registration No: R1872037
Save Job
Job Nature:
Contract
Position Level:
Entry Level
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC

Job Description

Location: Ubi

Working Hours: 5 days Office Hours

Industry: IT services and solutions

Salary Range: $1800 – 2000

 

Responsibilities:

  • Assist in handling both inbound and outbound calls for the IT Helpdesk
  • Perform 1st level diagnostics with user on phone to determine fault
  • Ensure a high quality of customer service provided to customers
  • Ensure a proper closure of all calls
  • Perform investigation on feedback received
  • Check on service contract and warranty status of faulty serial
  • Manage spare parts rotation and assigning parts to on-site engineers
  •  Order & track parts from vendors and suppliers
  • Prepare quotations and follow-up with clients on acceptance
  • Resolve complaints/feedback and escalate to various levels and functional groups
  • Check warranty status & manage ordering of replacement parts 
  • Provide general administrative support where applicable
  •  Perform in-house repairs and testing of equipments

 

Requirements:

  • Min GCE 'N' Levels and above
  • Have basic PC, notebook & Windows OS troubleshooting skills
  • Able to communicate in a clear manner
  • Proficient in Microsoft Word and Excel
  • Able to handle calls with professionalism and patience
  • Experience working in an IT Service Centre will be an added advantage
  • Candidates with no experience are welcome to apply  

 

This is a 1 year contract renewable position

 

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

 

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified

Email resume to [Click Here to Email Your Resume]

 

http://www.peopleprofilers.com

EA Licence Number: 02C4944

Registration Number: R1872037

Posting Personnel: Shona Heng Yun Wen

Company Overview
People Profilers Pte Ltd