EPS Consultants Pte Ltd

IT Operations Manager

EPS Consultants Pte Ltd| Date Posted: 29-Oct-2020
EA Licence No: 95C5630|EA Personal Registration No: R2094089
Save Job
Job Nature:
Contract
Position Level:
Experienced
Qualification:
Bachelor's / Honours

Job Description

The Operations/Incident Manager is responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.

 

Responsibilities include:

  • to ensure that the team conducts health check, conduct infrastructure monitoring, handle customer queries, investigate incidents reported, resolve incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure

  • to assist the Senior Managers to train and guide junior team members

  • Responsible for the effective implementation of Incident Management and carries out the respective reporting procedure.

  • Vendor management

  • Team management

  • Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Service Delivery Manager (SDM) for development of that opportunity

Requirements:

  • A degree in Computer Science / IT or equivalent

  • At least 3 years of working experience in managing IT Infrastructure operations

  • Strong technical background across all platforms

  • Good customer management skill

  • Experience in cloud technologies

  • ITILv3 Foundation certification would be advantageous

Interested candidates may send an updated resume to Xin Ying at [Click Here to Email Your Resume]

We regret to inform that only shortlisted candidates will be contacted.

Company Overview
EPS Consultants Pte Ltd