IT Operations Engineer (Shift)

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 22-Apr-2021
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Permanent, Contract
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Work Location: Bedok

Working Hours: 12 hours rotating shift, work 2 days off 2 days

Responsibilities:
•    24/7 monitoring for both Network & Server in production for hardware/application faults of government agencies
•    24/7 monitoring for malware and /or virus attacks government agencies
•    Support alert suppression requested by the agency conducting the weekly/monthly maintenance of network device.
•    Escalation of faults, malware/virus attacks on time to relevant government agency engineer according to SLA.
•    Request service desk to log incident ticket when faults/alert received on monitoring tool and track and record the occurrence.
•    Provide assistance to engineer query regarding status & details of fault detected.
•    Coordinate with Support Team regarding suppression of server scheduled weekly/monthly maintenance.
•    Respond to closure of Incident cases after issue is fix with a resolution through email. 
•    Checks Remedy case status daily and update them accordingly.
•    Server, Workspace Portal, Cyber Ark, RSA Portal account creation
•    End User Account Management
•    RSA Token assignment
•    Biometrics enrolment for staffs
•    Biometrics management
•    Desktop imaging and patching
•    Manning the Workspace portal, mailbox and duty phone
•    Assisting with visitor check-in/out into the premise
•    Vendor/maintenance escorting
•    Daily, weekly and monthly report generations
•    Administration and Configuration
•    Handover to next shift personnel


Requirements:
•    Minimum one (1) year of Desktop Support
•    Knowledge in Microsoft office tool
•    Possesses troubleshooting skills and analysis methods
•    Possess strong and proven experience in designing and developing one or more courses of action, evaluating each of these courses in a test case environment, and implementing the best solution to the problem

Company Overview
Jobster Pte Ltd (EA License No: 06C5060)