IT Operation Manager

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 12-Nov-2020
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
Save Job
Job Nature:
Contract
Position Level:
Experienced
Job Category:
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

  • 1 year contract, renewable
  • Working location: Nearby to City Hall MRT
  • Working hours: Monday to Friday, 830am to 6pm

 

Responsibilites:

  • Manage the service level agreements (SLAs) as stated in the master contract (MSA) in the areas of:
    • Desktop support management
    • Server support management
    • Network support management
    • Security support management
  • Manage BAU operations and ad-hoc projects at the customer sites
  • Manage project budgets vs actuals for project revenue and cost
  • Ensure service requests raised by customers are prioritized and delivered in accordance with the agreed timeline
  • Manage the customer’s expectation in term of service offering delivery
  • To be the Single Point of Contact (SPOC) for customers for on-going operations and projects
  • Act as a further escalation point for the Team Lead
  • Provide recommendation and execute improvement plan for managed Services (Service Assurance, including Risk Management)
  • Interface with customers on a need basis for service improvement and recovery
  • Ensure QA perform for the team, and take action when necessary
  • Manage and ensure team operation within budget 
  • Manage staffs that are stationed at the sites
  • Participates in the development, implementation, communication and enforcement of policies, processes, procedures, standards and guidelines
  • Involve with Team Leads to strategize on duty rostering or scheduling
  • Conduct regular review with Team Leads on team performance; management direction and announcement
  • Manage managed Services resources, including hiring, staff admin and welfare, maintain skills set and staff discipline
  • Manage the development of staffs while identifying suitable trainings for them, promote talent development, and staff retention
  • Report to senior managers on any issue that could significantly impact the business / operation

 

Requirements:

  • Bachelor Degree or Diploma in any IT related field
  • Min. 5-8 years of relevant experience
    • ​1. POC for customer
    • 2. Good communication skills
    • 3. Familiarity with government agencies operations
    • 4. Good knowledge of Microsoft Windows, VMWare and Database
    • 5. ITIL Foundation certified
Company Overview
Jobster Pte Ltd (EA License No: 06C5060)