PAct Consulting

IT Officer

PAct Consulting| Date Posted: 1-Nov-2019
EA Licence No: 10C3914|EA Personal Registration No: R1100387
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Job Nature:
Position Level:
Entry Level, Experienced
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

An established organization is seeking dynamic individuals to explore the following position:





  • Provide first level IT Helpdesk and on-site support on desktop hardware, software and network problems. Channel problems which cannot be resolved to the next level / vendor(s) and follow up until problems are resolved
  • Be part of the support team to meet the agreed service levels
  • Evaluate, propose, install and implement hardware / software and upgrades
  • Involve in IT information management and other administrative duties
  • Update IT processes or procedural improvement when and where appropriate
  • Provide training to the end-user as required
  • Perform evaluation, testing, inspection and acceptance of PC hardware and software
  • Contribute to the efficient operations of the service desk to ensure best practices are adopted
  • Responsible for IT Asset Management processes and maintain inventory files to keep track of PC, hardware, software and manuals
  • Provide operation support to System and Network Administrator
  • Any other tasks and/or duties assigned by the Senior Manager (IT)



  • Diploma in Computer Studies or equivalent
  • 1 year of working experience in end-user support environment, trouble-shooting problems related to PCs in LAN and WAN connected to Windows hosts and print & file server
  • Familiar with common Standard PC software such as MS Office, Lotus Notes, etc.
  • Working knowledge of Windows Operation System, Internet and Intranet, TCP/IP, DHCP, Windows Security
  • Possess strong interpersonal and communication skills. Ability to work independently under pressure to meet system performance service levels.
  • Self-motivating and excellent customer handling skills


If you meet the requirements of the above position, please email us a detailed resume stating personal particulars, qualifications, experience, present and expected salaries, contact numbers, together with a recent passport-size photograph and transcript to:

[Click Here to Email Your Resume]

(All applications will be treated in strict confidence. We regret that only short listed candidates will be notified)

Company Overview
PAct Consulting