Snaphunt Pte Ltd

IT Level 1 Support (12 Month Contract)

Snaphunt Pte Ltd | Date Posted: 14-Dec-2018
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Job Nature:
Position Level:
Entry Level
Job Category:
'N' Levels / 'O' Levels, 'A' Levels, Diploma

Job Description

  • Work alongside & learn from best in class talent
  • Great work environment
  • Work within a leading employer in the IT Services industry


The Employer

Our client is a Fortune 500, end-to-end IT services company helping clients harness the power of innovation to thrive on change and guide their digital transformation journeys. As a result of their impressive growth, they  are looking to hire a Site Support Engineer.


The Job

  • Provide 24x7 onsite 1st Level (L1) Support for services and batch monitoring. The job will involve 12 hours shift roster
  • Support the help-desk functions
  • Coordinate with Support teams, provide information such as statistics, graph and logs for the incident investigation and resolution
  • Adhere to standard operating procedures and ensure timely escalation of major and critical incidents
  • Timely reporting of services outages or degradation and/ or batch failures
  • Work location will be client site and depend on the account assigned. As such, client sites are in North, South, East West and Central of Singapore


The Profile

  • Candidate should have prior field support experience in similar capacity
  • Must be familiar with ITIL process
  • Must be Singaporean. 
  • This is a 12 month contract role. Upon completing 12 months of contract, there will be a Completion Bonus of 0.5 months salary

Please apply for this role using the following link:

Company Overview
Snaphunt Pte Ltd