IT Helpdesk Support

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 28-Apr-2021
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Permanent, Contract
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Working Hours: Rotating shift across Monday to Sunday

Responsibilities:

  • Monitor and observe system alerts or out of the normal system behaviours.
  • Follow incident isolation procedure to identify and verify faults before applying
  • problem resolution scripts to fix the issue or escalation.
  • Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
  • Perform post change system health checks to verify that the changes didn't caused undesirable behaviours.
  • Manage the life cycle of incident tickets from creation, update, escalation to closure.
  • Review and verify the accuracy of operational scripts. Suggests areas of
  • improvements

Requirements:

  • Minimally 1 year of IT helpdesk experience
  • Willing to do shift
  • Comes from IT security background
  • Obtained any certificates or educational background in IT security 
Company Overview
Jobster Pte Ltd (EA License No: 06C5060)