IT Helpdesk Support
Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 28-Apr-2021
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours
Working Hours: Rotating shift across Monday to Sunday
- Monitor and observe system alerts or out of the normal system behaviours.
- Follow incident isolation procedure to identify and verify faults before applying
- problem resolution scripts to fix the issue or escalation.
- Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
- Perform post change system health checks to verify that the changes didn't caused undesirable behaviours.
- Manage the life cycle of incident tickets from creation, update, escalation to closure.
- Review and verify the accuracy of operational scripts. Suggests areas of
- Minimally 1 year of IT helpdesk experience
- Willing to do shift
- Comes from IT security background
- Obtained any certificates or educational background in IT security
Jobster Pte Ltd (EA License No: 06C5060)